Shipping Policy
At Laura Sydney, we want every order to be delivered safely, clearly and within the expected timeframe. This Shipping Policy explains where we deliver, how long orders usually take, which shipping costs apply, and what to do if there is an issue with your delivery.
Shipping Locations
This Shipping Policy applies to orders delivered to customers in Australia.
We currently deliver to the following countries:
- Australia
Orders may be processed through our international fulfilment and dispatch network. Depending on the item ordered and the customer's delivery location, your parcel may be prepared by one of our fulfilment partners before being handed to a local delivery carrier for the final stage of delivery.
Handling and Delivery Times
We aim to process and dispatch orders as quickly as possible.
Order cut-off time
Orders placed before 5:00 PM (AEST) are usually processed the same business day.
Orders placed after 5:00 PM (AEST), during weekends or on public holidays are usually processed on the next business day.
Order handling time
Orders are normally prepared and dispatched within 1 to 2 business days, Monday to Friday.
Transit time
After dispatch, delivery usually takes around 5 to 10 business days, Monday to Friday, depending on your delivery address, the carrier used and the item ordered.
Estimated total delivery time
Most orders are delivered within approximately 6 to 12 business days from the date the order is placed.
These delivery times are estimates. Delays may occur during busy periods or due to circumstances outside our control, such as carrier delays, severe weather, local disruptions or incorrect delivery information.
Shipping Costs
We offer free standard shipping on all orders delivered to Australia, with no minimum spend.
There are no additional shipping charges at checkout unless clearly stated before you complete your purchase.
Delivery Carriers
We work with external fulfilment, shipping and delivery partners to deliver orders to customers in Australia.
For the final delivery stage, parcels may be handed to local carriers such as Australia Post or another recognised delivery provider, depending on your delivery address and the available delivery network.
The carrier used may vary depending on your order, delivery address and the available shipping route.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, this email will include a tracking number or tracking link. You can use this information to follow your parcel through the carrier's tracking page.
Please allow some time for tracking information to update after dispatch, as carrier systems may not update immediately. It is normal for tracking to show little or no movement for the first 24 to 48 hours.
If you cannot find your shipping confirmation, please check your spam and promotions folders before contacting us.
Delivery Issues
If your parcel is delayed, missing, damaged in transit or marked as delivered but not received, please contact us so we can assist you.
Before contacting us, we recommend checking:
- Your tracking information
- Your delivery address
- Safe places around your property
- Whether someone else at the address accepted the parcel
- Whether a neighbour accepted the parcel on your behalf
- Any delivery notice from the carrier
If the issue remains unresolved, please email us with your order number and any relevant details. We will review the situation and contact the carrier or fulfilment partner where needed.
Incorrect or Incomplete Addresses
Please make sure your delivery address is complete and accurate before placing your order, including your street number, unit number, suburb, state and postcode.
Laura Sydney is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address details provided at checkout.
If you notice a mistake in your delivery address, please contact us as soon as possible at info@laurasydney.com.
We cannot guarantee that an address can be changed after an order has already been processed or dispatched, but we will do our best to help.
If a parcel is returned due to an incorrect address, refusal of delivery or failure to collect from a pickup point, any return shipping or re-delivery costs may be deducted from your refund, in line with our Return and Refund Policy.
Failed Delivery or Uncollected Parcels
If a delivery attempt fails or your parcel is taken to a pickup point, it is your responsibility to follow the carrier's instructions and collect or rearrange delivery within the stated timeframe.
If the parcel is returned to sender because it was not collected or delivery could not be completed, please contact us so we can review the next steps.
Additional delivery costs may apply if the order needs to be resent.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
To help us resolve the issue, please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged item, if the product itself is affected
- A short explanation of the issue
If the item is damaged, faulty or incorrect, we will handle the case in line with our Return and Refund Policy.
Customs, Duties and Import Fees
All prices are shown in Australian dollars and include any taxes payable at checkout.
Orders delivered within Australia are not subject to additional customs duties, taxes or import fees, and you should not be asked to pay anything further when your parcel arrives.
If a carrier ever requests an additional payment before releasing your parcel, please do not pay it and contact us first so that we can resolve it directly with the carrier.
Questions About Shipping
If you have any questions about delivery times, tracking, carriers or shipping costs, you can contact our customer service team directly.
Contact Information
Have a question? Feel free to reach out to us via email or contact form!
Store name: Laura Sydney
Email: info@laurasydney.com
Customer service hours:
Monday to Friday
8:00 AM to 6:00 PM (AEST)
We aim to respond to emails within one to two business days.