FAQs

Below you will find the answers to the questions our customers ask us most often. If your question is not covered here, please email us at info@laurasydney.com and we will be happy to help.

Which payment methods do you accept?

We accept Visa, Mastercard, Apple Pay and Google Pay. All available payment options are shown at checkout.

Can I modify or cancel my order after placing it?

Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible at info@laurasydney.com with your order number. We can only cancel or change an order if it has not yet been processed or dispatched, and while we cannot guarantee modifications, we will do our best to assist you.

Why was my payment declined?

Payments are usually declined because of incorrect card details, insufficient funds or a security setting on your account. Please check your details and try again, use a different payment method, or contact your bank, as only they can tell you the exact reason.

Is my payment information secure?

Yes. All payments are processed through encrypted and secure platforms. We do not store your payment details.

Can I place an order without creating an account?

Yes, you are welcome to check out as a guest. Creating an account simply makes checkout faster next time and lets you see your order history.

Do you offer free shipping?

Yes, we offer free shipping on all orders, with no minimum spend, and tracking is always included.

Which countries do you ship to?

We currently deliver to addresses within Australia only, including all states, territories, and regional and rural areas.

How long does shipping take?

Delivery takes 6 to 12 business days in total. Orders placed before 5:00 PM AEST enter processing the same day, we dispatch within 1 to 2 business days, and delivery then takes 5 to 10 business days. You will receive an email with your tracking number as soon as your order is on its way.

What is your return policy?

We offer a 30 day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order, provided the item is unworn, unwashed and still has its tags attached.

How do I start a return?

Email us at info@laurasydney.com with your order number and the item you would like to return. We will reply with your return approval and the correct return address. Please do not send anything back before you hear from us.

Can I exchange an item for a different size or colour?

Yes, exchanges are possible if the item is in stock. Please contact us at info@laurasydney.com to check availability and arrange the exchange.

How do I contact you?

Laura Sydney
Email: info@laurasydney.com

Customer service hours: Monday to Friday, 8:00 AM to 6:00 PM AEST

We aim to respond to all emails within one to two business days.